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Shipping & Returns Policy

Last Updated: January 1, 2024

1. Shipping Information

1.1 Domestic Shipping (United States)

  • Standard Shipping (5-7 business days): $5.95 or FREE on orders over $75.
  • Expedited Shipping (2-3 business days): $12.95
  • Overnight Shipping (1 business day): $24.95

Orders placed before 2:00 PM PST on business days (Monday-Friday) are processed the same day. Orders placed on weekends or holidays are processed the next business day.

1.2 International Shipping

  • International Standard (7-14 business days): $14.95
  • International Express (3-5 business days): $29.95

Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Delivery times may vary based on customs processing.

1.3 Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. Please allow up to 24 hours for tracking information to become available.

2. Return Policy

2.1 30-Day Return Window

We offer a 30-day return policy from the date of delivery. Items must meet the following conditions to be eligible for return:

  • Items must be unworn, unwashed, and in their original condition.
  • All original tags must be attached.
  • Items must be returned in their original packaging.
  • Underwear, swimwear, and items marked as "Final Sale" are not eligible for return for hygiene reasons.

2.2 How to Initiate a Return

  1. Email our customer service team at returns@moda-store.com with your order number and reason for return.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 1-2 business days.
  3. Pack the item securely with the RMA number clearly written on the outside of the package.
  4. Ship the package to the address provided in your return confirmation email.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

2.3 Refund Processing

  • Once we receive your returned item, it will be inspected within 3-5 business days.
  • If approved, your refund will be processed to the original payment method within 5-7 business days.
  • Please note that original shipping costs are non-refundable unless the return is due to our error.
  • Depending on your financial institution, it may take additional time for the refund to appear in your account.

3. Exchanges

We offer exchanges for different sizes or colors of the same product, subject to availability. The exchange process follows the same steps as returns. Please indicate your desired replacement in your return request email. If the replacement item is of a different price, you will be charged or refunded the difference accordingly.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@moda-store.com within 48 hours of delivery. Please include photos of the damage and your order number. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

5. Size Guide

We provide detailed size guides on each product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up. For specific sizing questions, our customer service team is available to assist you.

6. Contact Us

If you have any questions about shipping or returns, please do not hesitate to reach out:

  • Email: support@moda-store.com
  • Phone: +1 (503) 555-0142 (Mon-Fri, 9AM - 6PM PST)
  • Mail: MODA Clothing, Inc., 1234 NW Everett Street, Portland, OR 97209, USA